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Do you know the names of your direct reports' immediate family members? A recent survey of a thousand managers done by BetterManager revealed that only 24% of managers knew the names of their direct reports’ immediate family members. The best practice for this is 100%. The...

This may be a question you’ve never considered before. But if you’re a manager who understands that your role has to change and respond to different situations, it’s a question that’s well worth thinking about. Servant leadership was a concept that Robert Greenleaf wrote about in...

Being committed to your role as a manager doesn’t mean it’s personal.   You are not the role you play. You can have many roles in life: parent, marriage partner, sibling, child, employee, manager, etc. But what I stress in my leadership coaching practice is that you are...

THE SECRET IS IN LIVING THE COMPANY’S CORE VALUES! Organizational culture, in its simplest terms, can be defined as “the way we do things around here.” It is the patterns of behavior, symbols of reward and punishment, and the daily demonstration (or not) of the company’s...

When working with companies and organizations on issues important to them, relationships rank at the top of the “problems” heap. Relationship issues are what keep managers and leaders up at night. These issues can certainly impact the bottom line since an organization is only as...