Building Better Managers Podcast Episode #1: Unstoppable Cultures
Manager training doesn't stick automatically! In this episode, BetterManager co-founder Wendy Hanson talks with Unstoppable Cultures founder Ginger Hardage about how to create best-in-class work cultures. A culture that supports and inspires your managers while reinforcing company values is a huge key to greater productivity, reduced turnover and an amazing customer experience.
In this episode, they discuss:
The Elements of Unstoppable Cultures
- Putting people first
- Hire tough to manage easy
- The power of sharing stories relentlessly
Examples of powerful stories from Southwest Airlines
Infusing cultures with optimism
Management by Walking Around
The importance of the commitment to culture
- The CEO
How to have a ridiculously low retention late
How culture drives your bottom line
The right way to use surveys to improve customer experience
People deserve to love their work
Downloads & Resources
Download Ginger's eBook Principles for Building an Unstoppable Culture here!
Subscribe to our podcast on your favorite podcast platform.
Check out our blog articles on Culture here.
About Ginger Hardage
Ginger Hardage recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years, where she served as a member of the CEO's executive leadership team. At Southwest (the nation’s largest airline), Ginger led a team of 150 people responsible for building and sustaining the organization's legendary culture and communications enterprise.
Recognized by many as a foremost global authority on building and sustaining organizational culture, Ginger was responsible for the activities that nourished the culture and the internal and external communications function. At Southwest, Ginger was a tireless ambassador of the world-famous Southwest Culture, leading to honors like 23 consecutive years on FORTUNE’s “Top 10 Most Admired Companies in the World” list.
August 30, 2019